IND, Navi Mumbai, Adhesive Technologies

Manager Technical Customer Service


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Technical customer Service (TCS) will be for Packaging Adhesives SBU in IMEA region with location in Mumbai with special focus on lamination adhesives.
  • The person will be the link for customer and Henkel for all Packaging adhesives, applications and process related enquiries.
  • TCS team is responsible for taking customer trials, product validation and testing and complaints resolution apart from supporting the Product development and Quality control team.
  • APP-TCS is also responsible for technical training to customers and also at the Flexible Packaging Academy sessions.


  • Graduation in Engineering / Science with specialization in polymer science / packaging Minimum 15 years of industrial experience in the flexible packaging (Converting preferred) - Not for packaging development professionals Expertise in Adhesive lamination - On the job in production / quality / technical service.
  • Knowledge / experience in labels / paper converting is better Understanding of the competitor market space and key customer / industry contacts with knowledge on substrates and structures and Inks in Flexible packaging.
  • Willing to travel to customer locations on short notices and should be reliable.
  • Good presentation skills (Public speaking / training) & communication skills (Oral & Written) Strong attitude to Responsibility to foster relationship with customer technical interface & enhance knowledge Interact and be a problem solver with products and offering to customers and do value selling Understand the technical requirements of customer by thorough analysis
JOB ID: 20007553
Contract & Job type: Full Time, Regular
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