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Egypt, Cairo, Global Business Solutions+

Customer Service Support - SalonLab

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company’s potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

  • Own customer service processes in the DACH Region (Germany, Austria, and Switzerland), prioritizing quick, professional, and premium service to guarantee utmost customer satisfaction.
  • Act as an intermediary between the Spain and UK customer service teams and global functions, facilitating efficient communication and collaboration.
  • Stay updated on the latest platforms and services for accurate customer service reporting, ensuring our processes are optimized for effectiveness.
  • Communicate effectively through written channels, maintaining a consistent communication and engagement approach across all platforms.
  • Serve as a dispatcher for all customer support incidents, mediating communication between Henkel IT, the Schwarzkopf Professional team, and countries to resolve issues promptly.

YOUR SKILLS

  • Bachelor's degree of Business Administration, Marketing or Business Informatics or any related study
  • 1 to 2 years of experience in customer-focused mindset with relevant work experience.
  • Strong organizational and interpersonal skills with excellent communication and mediation skills.
  • Digital mindset with a tech savvy aspiration with some knowledge in SAP (Plus)
  • Proficient knowledge of MS office (Word, Excel PowerPoint) 
  • Support in CET Time Zone from Monday to Friday.
  • Fluency in English required, German proficiency is a plus.
  • Interest in hairdressing and beauty products/services.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

JOB ID: req58399
Contract & Job type: Full Time, Regular
Contact information for application-related questions: recruitmenteg@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
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