Turkey, Ümraniye, Adhesive Technologies

Customer Service Front Office Representative

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • Being the first point of contact to handle and resolve inquiries coming from customer and sales team for Adhesive Technologies Business Unit
  • Reporting to the customer service team leader in the Supply Chain organization
  • Ensuring an effective and successful first time communication with the customer
  • Assuming responsibility for the customer interaction, monitoring of cases managed in Support Office
  • Providing efficient and structured service to our customers and sales team by handling their requests, complaints and coordinating a final response
  • Participating in regular customer meetings (e.g. quarterly meetings to review KPIs and metrics)
  • Assuming responsibility to effectively use the ticketing system to register all cases
  • Taking part in Customer Services projects that will contribute to improved service levels, business growth, increased efficiencies and consequently reduced costs
  • Ensuring successful execution of daily operations cycle and order controlling
  • Making sure that the products and customers meet correctly
  • Synergical work with Supply Chain & Logistics Departments


  • University degree in Business Administration or related departments
  • Up to 3 years of experience in Customer Services preferably within international organizations
  • SAP knowledge is a plus
  • Efficiency in English both spoken and written
  • Good command of MS Office applications knowledge  
  • Good at problem solving, planning and offering proactive approach
  • Able to operate in a cross-cultural and complex matrix environment with support of strong interpersonal communication skills

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

JOB ID: 24063740
Contract & Job type: Regular - Full Time
Contact information for application-related questions:
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Performance bonus / Incentives
Performance bonus / Incentives Employee share plan
Employee share plan Medical insurance
Medical insurance Life insurance
Life insurance Cafeteria or Sodexo meal voucher
Cafeteria or Sodexo meal voucher Company transportation or Company car
Company transportation or Company car Flexible working arrangements
Flexible working arrangements Corporate social responsibility programs
Corporate social responsibility programs Discounted access to Henkel products