Turkey, Ümraniye, Henkel Consumer Brands

Customer Excellence Specialist

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • Assuming responsibility for recognizing and recommending operational improvements to ensure high service level and fill rate
  • Enabling collaborative value creation with customers by executing the implementation of process improvements with strategic customers
  • Executing customer Master Data updates, order creation and order status follow up
  • Ensuring alignment with customers about Service Level and fill rate within deadlines
  • Collaborating with Supply Planning for out of stocks and discontinued materials and with Logistics to ensure OTIF
  • Informing the brand about out of stock/zero allocation SKU's after creating the orders on SAP system and then informing the customer about order status 
  • Preparing stock out and fill rate reports and sharing it with the cross functional teams


  • Having a bachelor’s or master’s degree in a related field
  • Candidates with up to 2 years of experience ideally within a multinational environment and fresh graduates who have solid internship experience in leading organizations
  • Effective communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels 
  • Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management
  • Competent in problem-solving, analytical and interpersonal skills and ability to work with a variety of people
  • Excellent Microsoft Office skills (Excel, PowerPoint, and Word) 

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

JOB ID: 24066648
Contract & Job type: Regular - Full Time
Contact information for application-related questions:
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Performance bonus / Incentives
Performance bonus / Incentives Employee share plan
Employee share plan Medical insurance
Medical insurance Life insurance
Life insurance Cafeteria or Sodexo meal voucher
Cafeteria or Sodexo meal voucher Company transportation or Company car
Company transportation or Company car Flexible working arrangements
Flexible working arrangements Corporate social responsibility programs
Corporate social responsibility programs Discounted access to Henkel products