Technical Information Support L1 ‏(German Speaker)

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company’s potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Manage phone, email, & web form inquiries for common requests (eg. basic product info, product documentation, purchase options)
  
• Identify and route inquiries that require expertise from another team (eg. technical support, customer service)
  
• Build relationships with key contacts within Henkel business units to define workflow processes
  
• First identification and qualification of potential new customers
  
• Strong cooperation with technical support teams
  
• Maintain knowledge management databases and resources.

YOUR SKILLS

• Bachelor's degree in Business Administration or any relevant study 
  
• Minimum of 1 year experience within Call Center, Customer Service, Technical Service, or any related field
  
• English and German Speaker, capable of multitasking and remaining resilient under pressure.
• Strong ability to communicate articulately and succinctly both verbally and in writing.
  
• Proficient in digital tools of MS Office applications (Word, Excel & PowerPoint)
• Excellent communication skills and teamwork abilities
  

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.