What makes you a good fit
- Bachelor’s degree in International Business, Foreign Trade, or a related field.
- 2 to 5 years of experience in Customer Service for exports (including previous experience in a call center or customer support).
- Intermediate to advanced English (ability to hold fluid conversations and understand technical foreign trade terms).
- Strong knowledge of export processes and Incoterms (responsibilities and obligations in international operations).
- Proficient in the full international order management process ("end to end").
- Advanced Excel skills.
- Clear, timely, and proactive communication skills with internal and external customers and cross-functional teams.
- Strong analytical skills to assess situations, generate quick solutions, and propose response strategies.
- Experience in preparing and interpreting billing reports and month-end analysis.
- Understanding of international operational risks (e.g., strikes, national conflicts, logistics disruptions).
- Ability to multitask, solve problems, and work under pressure.
- Advanced english level.
- Effective communication
- Customer orientation
- Problem-solving
- Analytical thinking
- Multitasking and prioritization
- Working under pressure
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Benefits
- Meal vouchers
- Savings fund
- Friday early finish
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID:
25079906
Job Locations:
Mexico, Jalisco, Guadalajara
Contact information for application-related questions:
Recruitment.LATAM@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline:
As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center:
If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.