Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Customer Excellence and Logistics Specialist
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About this Position
Customer Service and Logistics Specialist responsible for supporting both customers and supply chain operations by managing orders and ensuring smooth logistics processes.
What you´ll do
- Order Management: annual order entry, ensure sales orders are entered on time for all entry channels, Henkel eshop and EDI monitoring mgmt of orders
- Invoicing and Claims Management: invoice entry and mgmt, commercial credit and debit note mgmt, claims and complaints mgmt Master Data,
- Report Mngmt & KPI: support to MDM team in generating reports for CSX operations, to achieve KPIs, use ticketing system for cases mgmt Close collaboration with internal/external partners/functions, judging and aligning priorities to meet customer expectations and needs
- Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing via CSX org
- Contribute actively to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements
- Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness, use KPI’s, perf mgmt systems
- Utilize cust serv support systems and tools (SAP, SCBI & Service Cloud), driving efficiencies and providing feedback to contribute to improvement
- Plan own activities according to demand to ensure business continuity, enhance efficiencies and improve customer satisfaction Comply with Henkel Corporate Standards, Global SHE and Sustainability requirements
What makes you a good fit
- 2+ years' experience in Customer Service and Logistics
- Excellent collaboration and customer management
Some perks of joining Henkel
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Performance Bonus
- Annual 1 month bonus
- Comprehensive Accident and Life Assurance cover of 5yrs - 8yrs Gross salary
- Comprehensive Health Insurance cover for employee+4 dependents
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
JOB ID: 26094511
Job Locations: Kenya, Nairobi Area, Nairobi
Contact information for application-related questions: recruitment.ssa@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English. Should I write my application in English as well?
Yes, please. As Henkel is an international company, you will be working with colleagues from all over the world, and English is our official company language. Generally, our recommendation is to please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact, it is our expectation that Henkel employees will want to grow and explore different career paths during their time with us. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and in two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
If I have questions regarding my application, who do I contact?
Our recruiting team will help you with all requests regarding your application. Contact the team here.