Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Specialist, Customer Service Experience Center of Excellence (Korean Speaker)
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About this Position
Accountable for complex decision related supply and stock management activities without direct customer interaction, adopting customer centricity mindset within day-to-day interactions with stakeholders (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
What you´ll do
- Stock Management: Monitor stock levels and material lifecycle to ensure product availability while minimizing costs. Prioritize and allocate stock during shortages or force majeure based on customer segmentation and delivery priorities. Coordinate lifecycle phase-in/out with CSX, Supply Planning, MMD, and GBS+. Support ad-hoc requests (e.g., batch prolongation, mature stock).
- Voice of Customer: Analyze customer feedback to understand needs and trends. Provide accurate supply information and solutions to CSX to enhance customer trust and experience.
- Customer Service Operations: Support high-quality service delivery indirectly by resolving supply chain issues, managing data, and contributing to customer retention and business opportunities.
- Collaboration: Work closely with cross-functional teams (CSX, CoE, Supply Chain, Sales, MMD, PTM, GBS+) to align priorities and ensure commitments are met, primarily via Service Cloud.
- Continuous Improvement: Identify and suggest process improvements to enhance efficiency and service quality.
- Performance Management: Prioritize workload and meet KPIs for productivity, quality, and timeliness using performance tools and reports.
- Systems & Tools: Effectively use SAP, Service Cloud, and related systems; provide feedback for improvements.
- Planning & Time Management: Manage workload and resources to ensure business continuity and efficiency; participate in team alignment activities.
- Compliance: Adhere to corporate standards, safety, health, environment (SHE), and sustainability requirements.
What makes you a good fit
- Bachelor’s degree in Business or related field
- 2–3 years of experience in customer service or supply chain
- Knowledge of order-to-cash processes
- Experience with ERP systems (e.g., SAP) or cloud-based tools
- Strong organizational and planning skills
- Good written and verbal communication in Korean.
- Additional experience in supply chain, stock management, ERP/cloud systems (e.g., SAP, Service Cloud), and order-to-cash processes will be an advantage
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Medical Coverage for employees and eligible dependents
- Additional EPF Contribution
- Dental, Health and Eye Screening etc for employees and eligible dependents
- Discounts on company products
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26097171
Job Locations: Malaysia, Selangor, Petaling Jaya
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English. Should I write my application in English as well?
Yes, please. As Henkel is an international company, you will be working with colleagues from all over the world, and English is our official company language. Generally, our recommendation is to please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact, it is our expectation that Henkel employees will want to grow and explore different career paths during their time with us. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and in two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
If I have questions regarding my application, who do I contact?
Our recruiting team will help you with all requests regarding your application. Contact the team here.